Employment Outsourcing (BPO)

We accompany companies in the start-up of the service, both in newly created organizations and in supplier change processes. We analyze the initial situation, identify the applicable collective agreements, design the transition plan with its timetable and review the documentation necessary to prevent possible future contingencies. In corporate operations, we assume the due diligence work, plan the subrogation and transition of workers and collaborate in the homogenization of processes and documentation. We also manage the massive loads of information in Social Security, SEPE and other corporate platforms necessary in integration, fusion or reorganization processes.

We comprehensively manage all procedures related to affiliation, including discharges, casualties, modifications, certificates, official reports and regularization of data, in accordance with the criteria established by the RED System. We also process and manage the listing account codes, taking into account the activity of the company, the workplaces and the different hiring modalities. We analyze the regime applicable to each professional profile (General, assimilated, artists, household employees or other specifics) to ensure a proper framing from the beginning and avoid future regularizations or possible sanctions.

We prepare the contracts according to the official models of the SEPE, communicate them through Contrat@ and write personalized documentation when the characteristics of the position, the sector or the activity require specific conditions, including the written information on the essential working conditions required by the current regulations. Before formalizing the contract, we analyze the bonuses, reductions of quotas and state, regional and sectoral aids available according to the profile of the worker and the contractual modality. In addition, we manage the necessary documentation and carry out the follow-up of the file until its resolution, maintaining a constant update of the criteria established by the SEPE, the Social Security and the Labour Inspection.

We manage the entire payroll process, including all issues related to the day, salary supplements, temporary disabilities, permits and any other circumstances that may affect pay. We provide the necessary information for management, accounting and internal control, as well as the files required for the banking management and individualized distribution of the payrolls within the agreed calendar. We also provide the presentation of social insurance (RTN and RLC) and specific contributions, such as FLC, and of the tax obligations related to the work environment (models 111, 190, 216 and 296, among others), ensuring the consistency of the contribution bases, retentions and the rest of the data throughout the exercise.

We interpret and apply the collective agreements corresponding to each organization, updating the wage tables and transferring the regulatory changes that may affect the company, including the sanctioning regime when it comes into play. We prepare and maintain the remuneration register, provide support in the negotiation, implementation, registration and monitoring of equality plans and manage the credit of bonified training (FUNDAE). Our work includes the calculation of the available credit and the control of its consumption, the administrative management of the training actions, its application in the social insurance and the control of the documentation required by the competent bodies.

We manage the processes related to temporary disabilities and communication with the Social Security and mutual partners with the Social Security, including surcharges, contingency changes and monitoring of long-term processes. We prepare absenteeism reports and propose organizational measures when necessary. We also accompany companies in the processes of termination and suspension of contracts, both individual and collective (ERE and ERTE), through the calculation of compensations and associated costs, the issuance of the company certificate, the management of official communications and assistance in the corresponding administrative procedures. We also advise on retirement processes, simulating scenarios and coefficients before making the decision, and manage international movements, including the processing of A1 certificates, international contracts and aspects related to labour taxation.

We implement document scanning and process automation solutions to optimize recurring tasks related to calculations, reports, data management and incident monitoring. We integrate our tools with human resources platforms, ERP systems and working time records systems. We also facilitate access to an employee portal that centralizes work documentation and allows for managing information such as payrolls, certificates or holidays, with an update of real-time incidents and a noticeable reduction in manual queries. We complement this service with command tables adapted to management needs, which include indicators related to labour costs per centre, project or business unit, staff evolution, rotation, absenteeism, wage structure or regulatory compliance.

We review payrolls, contracts, contributions and workdays with the aim of identifying risks and possible contingencies before they become a problem. We prepare executive reports, propose corrective measures and accompany companies in the implementation of the necessary actions. In addition, we manage the mailbox of electronic notifications (Social Security, SEPE, Spanish Tax Agency, mutuals, DEHú or Delta System), origin of most of the avoidable sanctions, and provide assistance in procedures before the Labour and Social Security Inspectorate, including requirements, infringement and liquidation records and sanctioning files. All of this is complemented by own systems of quality control, critical process verification, SLA monitoring, internal audits and continuous improvement programs.